Frequently Asked Questions

In a nutshell, supermarkets have unrealistic ‘beauty’ standards for food. If fresh produce isn’t perfectly even in shape, isn’t the right colour, or if it has a minor cosmetic flaw, supermarkets may knock it back, even when it’s just as good as the ‘perfect’ stuff. Fortunately, their loss is our gain – and we’re able to bring you this weird, wonky and beautifully interesting produce at a lower price – and deliver it to your door. This might mean a few marks on your capsicum, a bendy carrot or some big potatoes, but we think it just adds character!

All Farmers Pick produce is 100% as fresh, tasty and long-lasting as anything you’d find in the supermarket – if not more. That’s because it comes straight from the farm, spending less time in transit, supermarket fridges and waiting around on the shelf.

Due to its trivial imperfections, our produce doesn’t fall into mainstream supermarket standards, so it’s cheaper to buy from the growers. We also focus on the food that’s in season, which is more plentiful and affordable. Finally, we work on a delivery basis, saving us all the expensive retail overheads that supermarkets have to pay. When you add it up, it’s easy to see why you can save up to 30% off your grocery bill.

The reality is that it’s expensive for farms to send their ‘ugly’ produce to charities, as it still has to be picked, packed and trucked. We think organisations like Foodbank and OzHarvest are simply incredible. However, they’re tackling a different side of food waste, usually taking produce at the end of its shelf life (not from farms, like we do).

We’re fortunate to have built up a large and diverse network of growers, primarily across the eastern states of Australia. We work with different farmers at different times of the year, but they’re all chosen based on the quality of their produce and the ethical standards they maintain.

We’re always looking for more farmers to work with, so more ugly produce can be saved. If you’re a grower who’d like to work with us, we’d love to hear from you!

Once you’ve decided whether you’d like fruit, veg or a bit of both, all you need to do is select the size of the box. We’ve based our packages on average fruit and veg consumption, with options for 1, 2 or 4 people. But of course, the best way to judge what’s right for your household is to give it a try. And remember, the more you order, the more cost-effective it is per person.

Yes – if there’s something you don’t want included in your box, simply list it in the ‘Unwanted Products’ section during checkout. As we source seasonally and based on availability, there is a limit of 4 items that can be excluded.

We also need to note that, while we do our absolute best to cater to customers’ individual needs, we can’t guarantee that products do not come in contact with other allergens through the packing process. We’re working towards achieving total exclusions of allergens in future – to be kept updated, sign up to our newsletter.

The value we deliver is made possible by our subscription model, so we don’t offer one-off orders. That said, our contracts have no hidden strings, so you can cancel at any time for no charge.

The Portal is your place to go for all things Farmers Pick. Just log in to get started.  The Portal is where you can manage your subscription, edit your order, change your delivery dates, update your payment info and more. All your details are securely stored here, and it’s easy to log in whenever you need to check on your next box or make a change.

Farmers Pick delivers to all of greater Melbourne, Sydney, Brisbane and Canberra – plus, we also service a large part of regional Victoria, South East Queensland and NSW. To find out if we deliver to your area, simply choose a box here and enter your postcode on the next page. And if we haven’t reached you yet, please sit tight – the areas we cover are growing all the time!

Farmers Pick is set up to suit you, so you can choose when every delivery arrives at your door. Even if you’ve subscribed to regular deliveries, you can change the dates by logging into the Portal.

Please let us know three days in advance.

We use a number of third-party shipping providers that hand-deliver boxes to your door. You’ll receive shipping confirmation via text for every order the night before, complete with tracking information. You don’t need to sign for your Farmers Pick orders. Drivers will generally ring the doorbell and leave the box(es) at your doorstep. If you have specific instructions for delivery, please let us know when you place your order, or via the Portal.

Due to the perishable nature of our produce, we don’t deliver to PO boxes. We suggest shipping to your home, work, a friend’s house or maybe a neighbour for safekeeping.

We deliver via refrigerated transport using eco-friendly packaging that’s designed to protect your produce and keep it fresh. That said, we do encourage you to bring your box inside as soon as you possibly can to minimise the risk of food spoiling. And if you ever feel like your produce has been damaged during transit, please let us know.

Yes! We pride ourselves on offering some of the cleanest and most sustainable packaging solutions in the food delivery business. Our boxes are made from a mixture of new and recycled cardboard and are recyclable themselves.

Sorry, we can’t take back boxes for food safety reasons, but they’re completely recyclable (and also come in handy for moving house, making forts and giving pets a hiding spot).

Hopefully, you love your weird and wonderful veggies so much that you’ll never want to cancel – but if you do, we completely understand. Simply log in to the portal and follow the prompts. Just one note: cancellations must be processed before the subscription renewal. If not, it won’t come into effect until the following billing cycle.

Your One Time Password to log into your account will be sent to the mobile device registered to your account. If, for some reason, your phone is not available, there will be an option to send the OTP to your email address used to log in. If that doesn’t work, never fear – we are always happy to help! Simply send an email to support@farmerspick.com.au and our friendly customer support will be more than happy to assist you.

Absolutely, goodbye doesn’t have to be forever! We would love you to rejoin our amazing and valued Farmers Pick community. Simply, log in to the Portal and click reactivate and choose your next delivery date. Alternatively, simply send an email to support@farmerspick.com.au and our friendly customer support will be more than happy to assist you.